Order processing, delivery estimates, duties, tracking, and delivery issues.

Effective date: [MONTH DAY, YEAR]  |  Last updated: [MONTH DAY, YEAR]

1. Destinations and Processing

We currently ship to [COUNTRIES/REGIONS]. We may not deliver to P.O. boxes, remote locations, freight-forwarding addresses, or restricted destinations. In-stock orders are usually processed within [NUMBER] business days after payment confirmation. Customized, preorder, oversized, or backordered products may take longer. Business days exclude weekends and holidays in the fulfillment location.

2. Rates and Delivery Estimates

Available methods, charges, and estimated delivery windows appear at checkout. Estimates begin after dispatch and are not guaranteed. Customs, weather, carrier disruption, address issues, peak demand, or events beyond reasonable control may cause delay. Split shipments may have separate tracking numbers.

3. Customs, Duties, and Importer Responsibility

[SELECT AND CONFIGURE: Delivered Duty Paid (DDP) – applicable import charges are collected or paid by us; OR Delivered Duty Unpaid/Delivered at Place (DAP) – the recipient is responsible for import duties, taxes, brokerage, clearance, and required information.] We are not responsible for delays caused by a recipient’s failure to complete customs requirements, except where law provides otherwise.

4. Tracking and Address Changes

We normally send tracking after dispatch; updates may take 24-48 hours. Check your address before ordering. Contact us immediately about errors, but an address cannot usually be changed after dispatch. Additional carrier charges caused by an incorrect or incomplete address may be passed on where permitted.

5. Damage, Loss, and Missing Delivery

Inspect the parcel promptly. If the carton or product is damaged, photograph the exterior, labels, internal packaging, product, and all parts; keep all packaging; ask the carrier to record visible damage; and contact [SUPPORT EMAIL] within [NUMBER] days. If tracking shows delivered but the parcel is missing, check entrances, reception, mail areas, neighbors, and carrier proof of delivery, then contact us promptly. These procedures help investigation and do not limit mandatory legal rights.

6. Contact

Shipping questions: [SUPPORT EMAIL] | Include your order number and destination country.