Products & Selection

Will the actual product look exactly like the website photos?

Product images are intended to show the actual style, color, and structure. Slight differences in color or texture may occur due to lighting, monitor settings, and production batches. Please refer to the specifications on the product page for exact dimensions, materials, and configuration.

How do I choose the right bathroom product for my needs?

First confirm the installation space, mounting-hole spacing, water inlet/outlet configuration, connection specifications, water pressure, and overall décor style. Then compare these details with the product specifications. If you are still unsure, send your site measurements and photos to customer service for assistance.

What measurements should I take before purchasing?

For faucets, measure the countertop hole diameter, countertop thickness, and hot/cold water connections. For shower systems, confirm the mounting-hole spacing, wall connections, and ceiling height. For bathroom vanities, measure the width, depth, height, drain location, and door-opening clearance. For toilets, pay particular attention to the rough-in distance and waste outlet type.

Does the product include all parts required for installation?

The standard package contents are listed on the product page. Depending on the model, angle valves, drain pipes, adapters, sealant, or professional installation tools may not be included. Please review the “Package Contents” before ordering and prepare any additional items required for your site.

Are different sizes or colors available?

If multiple sizes, finishes, colors, or configurations are available, they will appear as product options. Select the required specification before adding the item to your cart. Changes after an order is submitted may affect shipping.

Do black, gold, or other finishes fade easily?

With normal use and proper cleaning, a quality finish should maintain its appearance well. Avoid steel wool, strong acids or alkalis, chlorine-based cleaners, and scratches from hard objects. Wipe away water spots promptly.

Can accessories from different collections be used together?

They can usually be combined as long as the connections, dimensions, and installation methods are compatible. However, color, sheen, and contours may vary between collections. For a more consistent appearance, we recommend choosing products from the same collection.

Are the products suitable for residential or commercial use?

Most products are suitable for residential use. Hotels, apartments, restaurants, and other high-traffic commercial spaces should also consider usage frequency, water pressure, durability requirements, and local regulations. Please consult customer service before purchasing for commercial applications.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS