How FYASSI collects, uses, shares, retains, and protects personal information.

Effective date: [MONTH DAY, YEAR]  |  Last updated: [MONTH DAY, YEAR]

This Privacy Policy explains how [FULL LEGAL ENTITY NAME], trading as FYASSI (“FYASSI,” “we,” “us,” or “our”), handles personal information when you visit [WEBSITE URL], create an account, place an order, contact us, submit a review, or otherwise interact with our website and services (collectively, the “Services”)

1. Who Controls Your Information

[FULL LEGAL ENTITY NAME], located at [REGISTERED BUSINESS ADDRESS], is responsible for personal information processed through the Services. Contact us at [PRIVACY EMAIL]. [If required: Our EU/UK representative is [NAME AND CONTACT DETAILS]. Our data protection officer is [NAME/CONTACT OR “not appointed”].]

2. Information We Collect

• Contact and account information, including name, email address, telephone number, password or account identifier, and communication preferences.
• Transaction information, including products viewed or purchased, cart contents, order number, billing and delivery addresses, payment status, returns, refunds, warranty claims, and customer-service history. Full payment card data is generally processed by our payment provider rather than stored by us.
• Product-support information, including measurements, installation details, product model, photographs or video you choose to send, and descriptions of faults, leaks, finishes, water pressure, or operating conditions.
• Device and usage information, including IP address, browser, device identifiers, pages viewed, referring URLs, approximate location derived from IP, cookie identifiers, and interactions with our website or marketing.
• Content you submit, including reviews, survey responses, messages, and any other information you provide.
• Information from service providers and partners, such as payment confirmation, fraud signals, delivery updates, advertising attribution, and social-media or login data where you choose an integrated feature.

3. How We Use Information

• Provide the Services; create and manage accounts; process payment, fulfill orders, arrange delivery, and handle returns, refunds, and warranty claims.
• Communicate about orders, safety notices, product support, service messages, and customer inquiries.
• Verify transactions, prevent fraud, secure accounts, troubleshoot the website, and protect our customers, staff, property, and legal rights.
• Improve products, instructions, website performance, merchandising, and customer experience; conduct analytics and research.
• Send marketing where permitted and manage your preferences. You may unsubscribe through the message or contact us.
• Comply with tax, customs, accounting, product-safety, consumer-protection, sanctions, and other legal obligations; establish or defend legal claims.

4. Legal Bases for EEA/UK Processing

Where EEA or UK data-protection law applies, we rely on: performance of a contract or steps requested before a contract; compliance with legal obligations; our legitimate interests in operating, securing, improving, and marketing the Services where those interests are not overridden by your rights; and consent where required, including for certain cookies or direct marketing. You may withdraw consent at any time without affecting earlier lawful processing.

5. How We Disclose Information

• Vendors that support hosting, cloud storage, payments, fraud prevention, analytics, advertising, email/SMS, customer support, reviews, order management, warehouses, customs clearance, and delivery.
• Professional advisers, insurers, auditors, regulators, courts, law enforcement, and other parties when reasonably necessary to comply with law or protect rights and safety.
• A buyer, investor, lender, or successor in connection with a merger, financing, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.
• Other parties at your direction or with your consent.

We do not describe personal information as “sold” for money. Some analytics or advertising activities may be treated as a “sale,” “sharing,” or targeted advertising under certain U.S. state laws. If applicable, use the [YOUR PRIVACY CHOICES / DO NOT SELL OR SHARE] link or contact us to opt out. We will process legally recognized browser-based opt-out signals, such as Global Privacy Control, where required.

6. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies for essential functions, preferences, analytics, fraud prevention, and advertising. See the Cookie Policy and the cookie-preference tool for current details. Where consent is required, non-essential technologies will not be used until you choose them.

7. International Transfers

We and our providers may process information in countries other than the country where you live. Where required, we use appropriate transfer mechanisms, such as adequacy decisions, approved contractual clauses, or another lawful safeguard. You may contact us for information about applicable safeguards.

8. Retention

We retain information only as long as reasonably necessary for the purposes described above, including fulfillment, customer support, warranty administration, security, dispute resolution, and legal, tax, accounting, customs, and product-safety obligations. Retention periods vary by record type. We then delete, anonymize, or securely isolate information unless law permits or requires longer retention.

9. Your Privacy Rights

Depending on your location, you may have rights to know or access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, opt out of sale/sharing or targeted advertising, limit certain uses of sensitive information, and appeal a denied request. You may also complain to your local data-protection authority. These rights are subject to legal exceptions.

Submit a request through [PRIVACY REQUEST FORM URL] or [PRIVACY EMAIL]. We may verify your identity and authority. Authorized agents may submit requests where permitted, but we may require proof of authorization. We will not unlawfully discriminate against you for exercising a privacy right.

10. Children

The Services are intended for adults purchasing home and commercial bathroom products and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us so we can take appropriate action. Higher age thresholds may apply in some countries.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security. Keep account credentials confidential and contact us if you suspect unauthorized access.

12. Third-Party Links and Changes

Third-party sites and services have their own privacy practices. We are not responsible for them. We may update this Policy and will post the revised version with a new “Last updated” date. Where required, we will provide additional notice or obtain consent.

13. Contact Us

Privacy inquiries: [PRIVACY EMAIL]
Postal address: [REGISTERED BUSINESS ADDRESS]
Privacy request form: [URL]
EU/UK representative, if applicable: [DETAILS]