Eligibility, authorization, return condition, inspection, and refunds.

Effective date: [MONTH DAY, YEAR]  |  Last updated: [MONTH DAY, YEAR]

This Policy applies to purchases made directly from FYASSI. Purchases from a marketplace or reseller follow that seller’s policy, without limiting mandatory rights.

1. Change-of-Mind Returns

You may request a return within [NUMBER] days after delivery by contacting [SUPPORT EMAIL]. Obtain return authorization before shipping. Unless law requires otherwise, change-of-mind items must be uninstalled, unused, undamaged, and complete with original packaging, labels, manuals, parts, accessories, and gifts. The customer is responsible for return shipping and non-refundable customs or brokerage charges unless we agree otherwise.

2. Items That May Be Ineligible

  • Customized, made-to-order, personalized, clearance, or final-sale products, where the exclusion is lawful and disclosed before purchase.
  • Installed, used, altered, damaged, or incomplete products, and products not in resalable condition.
  • Hygiene-sensitive sealed goods after the seal is broken, where local law permits the exclusion.
  • Returns requested outside the applicable period, unless a defect or mandatory legal right applies.

3. EU/EEA/UK Consumers

Where applicable, consumers may have a statutory 14-day right to withdraw from a distance purchase without giving a reason, subject to legal exceptions. The period generally runs from delivery of goods. Notify us clearly before the deadline, then return the goods within the legally required period. Unless we offered to pay, you may bear direct return cost if properly informed before purchase. We may reduce a refund for handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, as permitted by law. Statutory rights for faulty or non-conforming goods are separate and remain unaffected.

4. Wrong, Damaged, or Defective Products

Stop installation or use if unsafe or likely to cause damage. Contact us promptly with the order number, model, packaging labels, photographs or video, and a clear description. For a verified fulfillment error, transit damage, or covered defect, we will provide a remedy required by law and may offer repair, replacement, parts, refund, or another appropriate resolution. Do not discard the item or send it back without instructions.

5. Return Shipping and Inspection

Use the authorized address and carrier instructions. Pack securely; you are responsible for loss or damage in return transit where permitted by law. After receipt, we inspect condition and completeness. We will notify you of approval, deduction, rejection, or any further information required.

6. Refunds

Approved refunds are issued to the original payment method within [NUMBER] business days after inspection, unless law requires earlier action. Financial institutions may need additional time. [STATE WHETHER ORIGINAL STANDARD SHIPPING IS REFUNDED.] Expedited shipping, import charges, installation, removal, and other services are non-refundable except where required by law or caused by our error.

7. Exchanges and Contact

For the fastest exchange, contact us for availability and instructions. Price differences may apply. Contact: [SUPPORT EMAIL], [RETURN PORTAL URL], [RETURN ADDRESS OR “PROVIDED AFTER AUTHORIZATION”].